We're here to guide you through every step
Losing someone is hard enough. You don't need to have anything ready before you contact us — call or message us first, and we'll take it from there at your pace.
Start here. No documents needed for this first call.
Four steps to your payout
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What you'll need to submit
Tick these off as you collect them. Nothing is saved or sent from this list, it's just here to help you keep track.
Choose the channel that works for you
Photograph your documents and send them through. Usually answered within two hours on business days.
Attach scans or photographs. Put your policy number in the subject line so we can find you quickly.
Unit 70K Commissioner Street, Kempton Park, 1619. Monday to Friday, 08:00–17:00.
After you submit, the timeline
We confirm we have your claim and documents, usually within an hour or two during office hours.
We check everything is present and matches the policy, and call you if anything is missing.
You receive confirmation by SMS or WhatsApp as soon as the claim is approved.
Funds are transferred to the beneficiary's account, with a notification once it is complete.
Need to start a claim right now?
Reach out on whichever channel is easiest. Someone will stay with you through the whole process.
Funeral cover from R31 a month, R3 000 to R30 000, for individuals, families and societies.
Kempton Park, 1619